Privacy Policy

Last Updated: 26 June 2026

General

Under gambling regulations, Falcon Casino UK is legally required, as a data controller, to process personal data belonging to players so that they can take part in our games and receive the services that support that experience. This Privacy Policy sets out what personal data we gather when you use our services, how that data gets used, and the purposes behind that use. It also covers how your data is kept secure and what legal rights you hold in relation to it.

This Policy may be updated from time to time. We’ll try to let you know when changes happen, but we’d still recommend checking back periodically.

Information We Collect

The categories of Personal Information we may request, use, and process include, but aren’t limited to:

• Details you give us when completing registration forms, along with anything else you submit through the Website or by email (such as your name, date of birth, email address or phone number);
• Records of correspondence between us, whether through the Website, email, live chat, or other communication channels;
• The full transaction history tied to your Player Account, regardless of whether it happened via the Website or another channel;
• Login data from the Website, including traffic patterns, IP location, browser and device information, weblogs, activity records, and other system-recorded traffic data;
• Documents and verification proofs we may reasonably ask for to confirm your identity, process deposits or withdrawals, and carry out anti-fraud checks (whether on our own initiative or because the law requires it) — this can include passport scans, payment slips, or bank statements;
• Responses to surveys or other customer assessments we may run periodically.

How We Use Your Information

We process your Personal Information to deliver the services you’ve come to us for. Specifically, we use your data to:

• Provide the gaming services you’ve requested and the related features on our website;
• Handle your bets and transactions, including payments made by card or online payment methods;
• Offer customer support, including help with creating and managing your account;
• Operate AI-powered customer chat tools that access support tickets, retrieve customer profiles, analyse conversation patterns, manage service workflows, and generate support responses and insights — this relies on our legitimate interest in improving how our service operates;
• Verify your identity and run the checks required to stay compliant with regulatory standards;
• Keep you updated on promotions, whether from us directly or, with your explicit consent, from selected partners, affiliates, or associates;
• Meet our legal obligations, particularly around anti-money laundering (AML) and counter-terrorism financing (CFT);
• Detect and prevent fraud, misuse of our terms, money laundering, and other irregular or unlawful gaming activity through monitoring and transaction review;
• Understand customer trends and preferences through market research and optional surveys;
• Carry out research and statistical analysis on aggregated, anonymised data to help us improve our services.

Marketing Communication

Unless you’ve opted out of promotional material, we may use your Personal Information — including your email and phone number — to send marketing communications about our products, services, and promotions. This can include offers from business partners, such as game providers we work with.

If you’d like to stop receiving marketing material, you can adjust this in your Player Account settings or reach out to our support team at [email protected].

Also note: by accepting a contest prize or winnings from us, you’re agreeing that we can use your name and/or nickname for advertising and promotional purposes, without extra compensation, except where the law says otherwise.

Obtaining Personal Information

We won’t collect Personal Information about you without your knowledge. That said, we may automatically gather certain data as a result of you using our services or interacting with us.

We may also receive Personal Information lawfully from external vendors and service providers, such as fraud prevention firms. We also reserve the right to work with third-party providers for technical support, transaction processing, and sourcing gaming content.

Any information you share with these vendors, service providers, or third-party e-commerce services may become accessible to us. We’ll handle and protect any Personal Information obtained this way in line with this Policy. Information you provide will only be shared with parties outside the Company as described in this Policy, and we take the necessary steps to make sure our agreements with third-party providers always safeguard your private data.

Data Recipients

We may share information you’ve given us with other companies within our corporate group and with our business partners. This includes parent companies, their own parent companies, and all subsidiaries of those companies, as well as other businesses we work with under formal agreements. Processing of your data may be carried out by us directly, by another company within our group, or by a third party engaged to handle it on our behalf.

Certain employees — including our Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention staff, VIP player managers, and other designated personnel — have access to your Personal Information as needed to carry out their roles and assist you.

Any employee with access to, or involvement in processing, player data has signed a confidentiality agreement committing them to respecting that information in line with applicable gaming, data protection, and privacy laws.

Releasing Data to Third Parties

We don’t sell or rent your personal data to third parties.

We may disclose your personal information where required by law, regulation, a subpoena, or a warrant. We may also share it with a regulatory or law enforcement body where we believe doing so protects the legitimate interests of the Company, our customers, or another party.

Personal data will only be disclosed to third parties in these circumstances:

• Where the law requires it;
• To meet our legal and regulatory duties toward relevant licensing and regulatory bodies, and any other duties owed under applicable legislation or to regulators in other jurisdictions;
• Where we believe disclosure is necessary to protect the Company’s or a player’s safety, or the safety of others, to investigate fraud, or to respond to a government request;
• Where our marketing service providers need the data to do their job;
• To any other third party, as applicable.

We rely on third parties to process limited personal data on our behalf. These providers support the Website in areas like hosting and operations, marketing, analytics, AI-assisted customer communications (Anthropic, Gemini, OpenAI), website improvements, and email newsletters. We make sure any transfer of Personal Data to these recipients complies with applicable data protection law.

Our websites may include social media features (like “share” or “like” buttons) provided by third-party platforms such as Facebook. Where data is collected through these features, it’s governed by that platform’s own privacy policy.

We may also release personal data if we acquire new businesses. If the Company goes through structural changes — a merger, acquisition, or partial acquisition — it’s likely that customer personal data would be included in that transfer. As part of this Policy, we’ll notify players by email before any such transfer takes place.

Our content may link to third-party websites for reference purposes. We aren’t responsible for that external content, which may have its own privacy policies and data handling practices.

Data Retention

As outlined in our Terms and Conditions, either you or the Casino can choose to close your Player Account at any time. Once your account is closed, we’ll keep your personal data on file for as long as legally required. This data will only be accessed if requested by relevant authorities investigating financial or fiscal matters, fraud, money laundering, or other illegal activity.

We may also retain anonymised versions of your data to help improve our content and marketing, provided no automated decision-making is involved.

Due to anti-money laundering rules, we’re required to keep personal data submitted at registration, along with any data generated during your Player Account’s active period, for a minimum of five years from your last transaction or account closure.

Security of Your Data

We recognise that collecting and processing your Personal Information to manage your Player Account comes with strict legal obligations around data protection.

We work to protect your personal information and respect your privacy in line with best practices and applicable regulations. We’re committed to keeping our services secure and take all reasonable steps to keep the data you share with us safe.

Player Accounts can only be accessed using your unique ID and password. You can also enable two-factor authentication (2FA) for extra protection against unauthorised access. Keeping your login details confidential — and out of reach of anyone else — is your responsibility.

Cookie Policy

When you visit our Website, our systems automatically gather information about your visit — things like your browser, IP address, and the site that referred you. This may happen alongside our platform providers and partners, from whom we may receive general demographic or usage data about our visitors. We don’t use this automatically collected data to identify you personally without your additional consent.

We use cookies and similar tracking tools to collect this information. Cookies are small text files stored on your device when you visit our web pages. Some are essential to running the Website; others improve your experience and help us provide better service. Here’s a breakdown of the cookie types we use:

Required cookies: enable core navigation and functionality, such as accessing member areas of the Website.

Functional cookies: let us analyse how you use the site and remember your preferences (like session details, language, or region), so we can personalise your experience.

Advertising cookies: help us measure how well our content marketing performs. Provided by our partners, these cookies track site visits and new registrations linked to advertising. We don’t share personal details like your name or email with affiliated partners, except for visit data collected directly through these cookies. That visit data may be combined with other personal information these providers collect elsewhere — governed by their own privacy notices and policies.

We also work with several third-party service providers who set cookies on our Website to deliver services to us, including improving your experience, tracking activity, and measuring how effective the Website and our marketing campaigns are.

Most browsers accept cookies by default. You can choose to block or delete some or all cookies through your browser settings, though we’d recommend against this, as it may limit how well you can use our Website.